FAQ
PRODUCT INFORMATION
Is Sol Brush a non-comedogenic product?
Yes, Sol Brush is proudly formulated as a non-comedogenic product.
Is Sol Brush a vegan and cruelty-free product?
Yes, we are proud to confirm that Sol Brush is both a vegan and cruelty-free product.
Is Sol Brush a nut-free product?
Yes, Sol Brush is a nut-free product. We understand the importance of allergen-free options, especially when it comes to skincare products that are designed for the whole family.
Is Sol Brush a fragrance-free product?
Yes, Sol Brush is indeed a fragrance-free product.
Is Sol Brush a gluten-free product?
Yes, Sol Brush is a gluten-free product.
Is Sol Brush an oxybenzone-free product?
Yes, Sol Brush is proudly formulated as an oxybenzone-free product.
What is the estimated shelf life of Sol Brush?
The estimated shelf life of Sol Brush is 2 years from the date of manufacture. However, we recommend using the product within 12 months of opening for optimal performance and freshness.
Is Sol Brush suitable for use on my kids?
Sol Brush products are thoughtfully formulated and carefully crafted with the whole family in mind, including children. We believe in the power of clean formulations, which is why we prioritize using high-quality ingredients and adhere to stringent standards.
ORDERS + SHIPPING
Can I change or cancel my order?
We are unable to accomodate change requests for once an order has been placed. However, if you wish to cancel your entire order, there might be a window of opportunity within business hours. Please reach out to us at hello@solbrush.com as soon as you can after placing your order and we will make every effort to assist you with your request.
How can I track the progress of my order?
You can easily monitor the status of your order by referring to the shipping confirmation email you received. If, for any reason, you don't have access to this email or haven't received it, please feel free to reach out to us via email at hello@solbrush.com we'll be delighted to assist you by checking the status of your order and providing the necessary information.
Does Sol Brush provide international shipping?
Currently, Sol Brush only offers shipping within the United States. We apologize for any inconvenience caused and hope to expand our shipping capabilities to international destinations in the near future.
CONTACT US
How do I unsubscribe from email and/or SMS?
We're sorry to hear that you wish to discontinue receiving communications from Sol Brush, but we respect your decision. If you no longer wish to receive emails from us, we kindly ask you to click the "Unsubscribe" button located at the bottom of our emails. For SMS messages, simply reply to the message with the word "STOP."
We would like to note that you will still receive important emails related to specific order information, such as order confirmations, tracking updates, and delivery notices. These communications are crucial for keeping you informed about the status of your orders.
How do I contact Sol Brush customer service?
If you require any assistance or would like to have a conversation with our team, we are here to help. Our dedicated support is available Monday to Friday, from 8am to 5pm CST. Don't hesitate to reach out to us at hello@solbrush.com or give us a call at (800) 518-6484 during these hours. We look forward to assisting you and providing the support you need.
RETURN POLICY
What is Sol Brush's return policy?
At Sol Brush, our utmost priority is ensuring your satisfaction with our products. Are not completely pleased with your purchase, we are here to assist you. Please reach out to us via email, and our dedicated team will be more than happy to help you find a suitable solution. We want you to love your Sol Brush experience, and we will work diligently to ensure your needs are met.
What should I do in case I receive (a) damaged item(s)?
If any of the items you receive are damaged during transit, we kindly ask you to get in touch with us, and we will promptly handle the situation for you.