RETURN AND REFUND POLICY

Last Updated: July 2026

We Stand By Our Products and You

At Sol Brush, we want you to love every purchase. Our policy ensures a fair, flexible, and hassle-free experience for returns and exchanges. To initiate a return or exchange, please use our Customer Portal. For further assistance, contact us at hello@solbrush.com.

Start Your Return Process

Return Window

Our return policy is valid for 30 calendar days from the date of delivery. No refunds or exchanges will be accepted after 30 days. To verify eligibility, we require an inspection photo of the product.

Unused Products

To qualify for a full refund, the following conditions must be met: the product must be unused with the netting intact, or you experienced an adverse reaction after use. If these criteria are not met, we reserve the right to deny a full refund.

Used Products

For products that have been opened and used, we offer a 30% refund. We do not offer exchanges for used brushes, but we will apply a 30% discount toward your replacement brush.

Defective Products

If your product is defective, such as a loose brush head, leakage, or a powder-dispensing issue, we will ship a replacement the next business day. We do not offer refunds for defective items, only replacements.

Return Shipping

Return shipping is covered by LABL at no cost to you. Instructions for your prepaid return label will be provided through the Customer Portal when you initiate your return.

Refund Processing

Once your return is received and inspected, refunds are processed within 3 to 5 business days back to your original payment method.

Subscription Orders

Subscription orders follow the same 30-day return policy. Additionally, if you are charged for a subscription renewal and have not yet received a shipment notice, you may request a refund within 7 days of the charge date by contacting us at hello@solbrush.com. Once your order has shipped, the standard 30-day return policy applies.

Lost, Stolen, or Damaged Orders

If you opted into LABL Guarantee, file a claim directly through our Customer Portal. Submit Your Claim Here

If you did not opt into LABL Guarantee, contact us at hello@solbrush.com and we'll assist with a replacement order.

A Note on Packaging

Some products may arrive labeled Pure Sol Beauty, our original brand name. These are genuine Sol Brush products with the same formulas, and every policy on this page applies to them in full.

Questions?

Reach us anytime at hello@solbrush.com. We typically respond within 1 business day.

Shipping Policy

Last Updated: July 2026

Order Processing

Orders placed on www.solbrush.com are typically processed within 1 to 3 business days (Monday through Friday, excluding federal holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.

During peak seasons, promotional periods, or periods of high order volume, processing times may be longer. We appreciate your patience.

Shipping Methods and Delivery

We use a variety of shipping carriers to deliver your orders. The carrier for your order is selected based on your location, order size, and available shipping methods.

Estimated delivery times for standard shipping within the contiguous United States are typically 3 to 10 business days after your order has shipped. Delivery times are estimates only and are not guaranteed.

Free Shipping

We offer free standard shipping on all orders of $100 or more within the contiguous United States. For orders under $100, shipping costs are calculated at checkout based on your location and the shipping method selected.

Subscription Orders

Subscription orders (Subscribe and Save and Summer Sun Pack) ship automatically on your scheduled billing date and follow the same processing and delivery timelines described above. Any applicable free shipping thresholds are applied at the time of each recurring order.

Shipping Protection (LABL Guarantee)

At checkout, you have the option to add LABL Guarantee shipping protection to your order. LABL Guarantee covers orders that are lost, stolen, or damaged during transit. If you have opted into LABL Guarantee and experience an issue with your delivery, you can file a claim directly through our Customer Portal at returns.solbrush.com.

If you did not opt into LABL Guarantee, please contact us at hello@solbrush.com and we will do our best to assist you on a case-by-case basis.

Delays and Circumstances Beyond Our Control

Once your order has been shipped and transferred to the carrier, delivery is outside of our direct control. We are not responsible for shipping delays, loss, or damage caused by circumstances beyond our control, including but not limited to weather events, natural disasters, carrier delays or service disruptions, customs or postal processing delays, incorrect or incomplete shipping addresses provided by the customer, theft after delivery confirmation, or other events outside of our reasonable control.

If your order is significantly delayed, we encourage you to check your tracking information first. If your tracking shows no movement for an extended period, contact us at hello@solbrush.com and we will work with the carrier on your behalf to locate your package.

International Shipping

At this time, Sol Brush ships only within the United States. We do not currently offer international shipping through www.solbrush.com.

P.O. Boxes and APO/FPO Addresses

We can ship to P.O. Boxes and APO/FPO addresses. Please note that delivery to these addresses may take longer than standard delivery estimates.

Order Changes

If you need to change your shipping address or cancel an order after it has been placed, email us as soon as possible at hello@solbrush.com. If your order has not yet been fulfilled, we will make the change. If your order has already shipped, we are unable to modify the shipping address and the package will be delivered to the address originally provided.

Questions

For shipping-related questions, contact us at hello@solbrush.com. We typically respond within 1 business day.